Effective Date: November 12, 2025

This Privacy Policy describes how Puzzle Corp Escape Rooms (“we,” “us,” or “our”) collects, uses, and discloses your information when you visit our website at https://puzzlecorpescaperooms.com (the “Site”) and use our services.

1. Information We Collect

We collect several types of information from and about users of our Site and services:

A. Personal Information

We collect personal information that you voluntarily provide to us when you book an escape room, sign up for a newsletter, contact us, or interact with us. This may include:

• Contact Data: Name, email address, phone number.

• Booking Data: Information related to your booking, including date and time of the game, number of participants, and payment information (processed securely by a third-party payment processor).

• Communication Data: Content of messages and communications you send to us, such as feedback or customer support requests.

B. Usage Data

We automatically collect certain information when you access or use the Site. This Usage Data may include:

• Technical Data: Your computer’s Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

• Browsing Data: Information about how you use our Site, including the pages you view, the time spent on those pages, your clickstream behavior, and referring/exit pages.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process your escape room bookings, manage your appointments, and provide customer support.

• Communication: To send you confirmation messages, reminder notifications, updates about your booking, or respond to your inquiries.

• Marketing and Promotions: To send you newsletters, special offers, and promotional materials (you can opt-out at any time).

• Improvement of Services: To monitor the usage of our Site, perform data analysis, identify usage trends, and improve our services and website functionality.

• Security and Fraud Prevention: To protect the security and integrity of our Site and services, prevent fraud, and comply with legal requirements.

3. Disclosure of Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your data with third-party vendors, consultants, and other service providers (such as payment processors, scheduling software providers, and email marketing services) who perform services for us or on our behalf.

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• Legal Compliance: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Puzzle Corp Escape Rooms, or protect the personal safety of users of the Site or the public.

• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement a variety of security measures designed to protect the security of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Children’s Privacy

Our services are open to players of all ages, but the process of online booking is not directed at or intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and you believe your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

(Note: Please also refer to our “Accompaniment Policy” which states: “Players under 14 years of age must be accompanied by a paying adult in the room at all times.”)

6. Your Data Protection Rights

Depending on your location, you may have the right to:

• Access: Request copies of your personal data.

• Rectification: Request that we correct any information you believe is inaccurate or incomplete.

• Erasure: Request that we erase your personal data, under certain conditions.

• Restrict Processing: Request that we restrict the processing of your personal data, under certain conditions.

• Object to Processing: Object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the information in Section 7.

7. Contact Us

If you have any questions about this Privacy Policy, our practices, or your data, please contact us at:

Puzzle Corp Escape Rooms

Email: Marketing@puzzlecorpescaperooms.com

Phone: 407-412-5585

Address: Orlando – I-Drive

8723 International Dr. Suite 115

Orlando, FL 32819

Disclaimer: This is a general template and does not constitute legal advice. You must consult with a qualified legal professional to ensure this policy complies with all laws and regulations relevant to your business operations and geographical location.